Important: In accordance with our Banking Online Agreement, neither Zelle, nor First Tennessee Bank offer a protection program for any authorized payment made with Zelle. If you don't receive the goods or services you paid for, or if they are damaged or not what you expected, you will need to work with the seller to resolve your matter.
Select one of the forms below if you are attempting to resolve an error with a Zelle related transaction.
Zelle Fraud/Unauthorized Transaction: Choose and complete this form to report a Zelle transaction that you did not initiate or authorize another person to initiate.
Zelle Transaction Dispute: Choose and use this form to report an error in the processing of a Zelle transaction that you initiated.